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AgentDialer is a state of the art predictive dialer that your business can rely on. It requires no additional telecom hardware, calls are made through Skype, a VOIP service provider that has more than 100 million active users. Because this is a software only solution, AgentDialer is easy to use, flexible, and affordable. Unlike traditional predictive dialers, Agent Dialer enables agents to work remotely, such as at home or even in a different country. The only requirement is a broadband internet connection for your agent.
AgentDialer is a predictive dialer and a semi automatic dialer system combined. In predictive dialing mode, the system automatically dials the next phone number, if it is answered by an answering machine, it leaves a pre-recorded message or simply hangs up; if it is answered by a live person, it connects the call to an agent automatically.
In semi automatic dialing mode, the system can rapidly dial a phone number by the press of a key. Once connected, you can talk on the line, play pre-recorded audio files, record the whole conversation, or transfer the call to another agent. Use AgentDialer will increase your productivity for make a large number of outbound calls.
Predictive Dialing Key Features include no telephony hardware or phone line required. Calls are made through Skype. Agent can work remotely, such as at home. Screen popup contains all information about the current call. Skip answering machines or leave message automatically. Record phone conversation. Save notes about the phone call. Agent call report. Support multiple phone lines and multiple agents
Semi-automatic Dialing Key features include, dial a phone number, transfer the call to another number, play a pre recorded message, record the conversation, all by the press of a key.
General features include easy to use spreadsheeting, do not call scrubber, import and export call list.
Voicent Predictive Dialer: http://www.voicent.com/download/voicent6.exe
Zoiper Communicator: http://www.zoiper.com/downloads/free/win/communicator/ZoiperCommunicatorFreeLatest.exe
Based on the voice engine of the familiar Zoiper 2.0 the powerful Zoiper software Communicator presents a completely redesigned interface and enhanced functionality for easy management of multiple communication sessions. With the dockable User Interface the Communicator makes chatting, calling and faxing easier than ever. Used as a standalone tool for free zoiper-to-zoiper communication and/or linked to a VoIP service provider or a PBX the Communicator is a complete solution for both home and office Internet communication environment.
The Zoiper communicator comes in two versions: feature-rich advanced business version (BIZ) and a version for basic Internet communication needs (Free), both guaranteeing a smooth intuitive VoIP, VVoIP, FoIP and IM intercourse.
The new Zoiper Communicator interface features significant enhancement in order to make contact management easier then ever. An instant search engine greatly simplifies search and managing of Contacts, which is particularly useful with extensive Contact lists.
Integration with Outlook and Thunderbird (plug-in feature with the BIZ version) allow instant calling to your contacts through your favourite mail programs.
Together with the fax sending and receiving capabilities through Zoiper itself the BIZ version allows sending of faxes through any Windows application with the Zoiper fax printer driver.
The BIZ version of Zoiper ensures secure high-quality experience echo cancellation, STUN, TCP, TLS, TLS with SRTP, DSCP; multiple codecs that could be set per account - including g.729.
A detailed look at the Zoiper functionality reveals key-features like: setting online presence, also known as online status, and personalizing with preset avatars or uploading pictures, native conferencing, call recording, autoanswer, hold, forwarding and transfer with settable preferences; improved user experience by automatic XML provisioning, URL handling,command line dialing, custom ringtones and much more. |